How to File a Complaint

Persons desiring to make a complaint must understand the importance of submitting their complaint in writing with their signature affixed. (The Texas Government Code, Section 614.022, provides that all complaints to be considered on law enforcement officers must be in writing and signed by the person making the complaint.) 


Persons complaining orally, or by E-mail, will be requested to submit their complaint in writing with their signature affixed if the complaint is on a Whitney police officer.

A person refusing to make a written complaint or who makes an anonymous complaint does not necessarily prevent an investigation from being initiated on the facts provided, but does cause the matter to be more difficult to process to an effective conclusion.

Upon receipt of a complaint, the complainant will be contacted personally, if at all possible, by the investigator to discuss in detail the allegation(s) made against the  employee.


The Department has two types of complaint investigations, Internal Complaint Investigations and Administrative Reviews. An Administrative Review may be conducted prior to the filing of a formal complaint. A formal complaint is defined as a formal written allegation against a member of the Whitney Police Department, which could result in disciplinary action up to and including termination, and which alleges one or more of the following:

  1. An infraction of Departmental rules, regulations, or policies.
  2. An illegal act.

Department policy and the Texas Government Code both require a copy of the formal complaint be presented to the employee within a reasonable time and before any disciplinary action may be imposed.


Administrative Reviews are matters that are typically addressed by the Chief of Police or his designee.  Administrative Reviews can result in discipline up to and including a formal written reprimand. 


Allegations contained in a formal complaint investigation may have one of four outcomes:

  1. Unfounded. The allegation is false, not factual.
  2. Exonerated. The incident occurred, but was lawful and proper or was justified under the existing conditions.
  3. Not Sustained. There is insufficient evidence to prove or disprove the allegations.
  4. Sustained. The allegation is supported by sufficient evidence.

 

At the conclusion of the investigation and all appropriate reviews, the report will be forwarded to the Chief of Police, who will take appropriate action, if any. 


If a formal complaint is sustained against an employee, the employee has the right to appeal that decision and/or the discipline imposed.


Complaints MUST be submitted in writing via in person, mail, or email with your signature affixed.

In the body of the complaint, in a narrative form, give a concise statement of the nature of the complaint, including all relevant facts. The more information you can provide, the better it is for the investigator. If known, name the WPD employee you are complaining against or give sufficient information to allow the Department to identify the employee. Please include your address and telephone number so the investigator can contact you.

The completed and signed complaint may be filed by mail, email, or in person.


The Chief of Police does not investigate complaints concerning traffic citations or criminal charges when an individual's guilt or innocence is the only issue in question.


 Please mail, email or bring in your completed complaint to: 

City of Whitney

115 E. Jefferson Ave

Whitney TX 76692

christopher.bentley@cityofwhitneytx.org

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